Guest Considerations & Policies

Appointment Cancellation Policy

Because our time is as valuable as yours, as a professional courtesy, New Identities Hair Studios has adopted a (3)-strike policy regarding scheduled appointment reservations. We simply ask that guest reservations be rescheduled or cancelled within 48 hours PRIOR to your reserved appointment date.

This policy is in place because it gives us the opportunity to fill that available space with another guest. However, at the time a guest has had 3-instances of “cancelling with insufficient notice” or “no-showing” for a scheduled appointment reservation, New Identities must place those guests on a “walk-in basis – only” to receive future services.

Guest Safety

Please be advised that, for safety and liability reasons, only those guests receiving hair services are permitted in the hair-cutting area.

Children are allowed in the salon, but must be accompanied and monitored by an adult in the reception seating area. Excessive noise or disturbances by little ones is, unfortunately, not permitted at New Identities Hair Studios. Moreover, our salon utilizes hair color products, chemicals and sharp objects which could potentially harm children. We have adopted this policy in order to optimize all our guests’ experience with us as well as safety and liability reasons and most importantly, so we can focus on YOU! If (or when) this situation occurs, it may be necessary to re-schedule a guest’s appointment to a future date and time when childcare is available.


Please arrive 10 – 15 minutes prior to your scheduled appointment time to prepare for your service. Arriving late may reduce the service time or require rescheduling you appointment.

Mobile Phones & Mobile Devices

New Identities Hair Studios requests that you please turn your cell phone ringer off and/or volume off when entering the building out of respect for all guests and staff.

People Talk & We Love It

Our goal has always been to make our clients happy and we love to hear how they feel.
The New Tampa location is a Fantastic salon, it looks great inside, nice and bright. The stylists I’ve had (Julia today) have been awesome. I’m so glad they opened this location because it’s even more convenient for me than their Tampa palms location. 5 stars!
Lauren Rubin
Facebook review
Shelby has been styling my hair for 4 months with superb results. I love how she has given me an updated styling. Just as important, I feel she understands my hair and perfected the color and overall health by using exactly the right products for my hair.
Pat Kaufman
Facebook Review
Megan Shelley is an amazing color and stylist! She always tries something fresh whether it is the way she colors my hair, the toner to brighten or get a new hue of blonde. I am never disappointed! The sangria and fantastic scalp massage doesn't hurt either!
Melissa de Oraa
Facebook Review
I randomly decided to give this hair salon a try. The second I stepped into this hair salon, I felt so welcome. Zach was my hair styler for that day and he was such a warm person. He helped me to tie my cut hair together, because I wanted to donate it.
Kimberley Asante
Facebook Review

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Tampa Palms: 15307 Amberly Drive Tampa Florida 33647 • South Shore: 10639 Big Bend Road Riverview Florida 33569 • 

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